IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

Using IT service management (ITSM) software can help your organization harness the power of data to drive the long-term decision-making process. IT ticketing systems allow you to collect …

IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices

ITSM software, such as Jira Service Management, offers the flexibility to set up and configure projects in a way that corresponds with and supports workflows. The Jira platform also …

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …

Discover the ultimate ticketing system solution with Jira Service Management. Effortlessly manage tickets, automate tasks, and track metrics. Try it free!

Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Built on the Jira platform, Jira Service Management is Atlassian's solution that empowers all teams to deliver high-velocity service management.