Oct 24, 2025 · This blog explains ITIL Knowledge Management as the process of obtaining, assessing, storing and distributing knowledge within an IT service desk. Let's delve in and …

ITIL® 4 defines knowledge management as the one central process responsible for providing knowledge to all other IT service management (ITSM) processes. ITIL 4 lays the groundwork …

Mar 3, 2025 · Within ITIL, knowledge management is defined as the process responsible for gathering, analyzing, storing, and sharing knowledge and information within an organization. …

Nov 13, 2022 · ITIL knowledge management is the deliberate process of making, managing, maintaining, and the ability to share knowledge and expertise within an organization. The …

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. Necessary cookies enable core functionality …

Sep 13, 2021 · Get a comprehensive overview of ITIL Knowledge Management, its importance, and how to implement it effectively in your organization.

ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by …

In an ITIL process, teams need to access reliable information, ideally from a service knowledge management system (SKMS), to effectively implement services. A clear knowledge …

The knowledge management practice should identify improvement opportunities for the knowledge management system, processes, tools, or other resources, with the aim of …